Exchange and return information

Only items purchased from Tantilly can be exchanged.
Before returning any items, you must contact us by email. You will then receive an exchange and return form from us by email.

This must be completed in full and returned with the item to be exchanged and/or returned.

Unfortunately, we cannot process returned items WITHOUT a return form and therefore no refund will be made.

You can return or exchange items without giving a reason within 14 days of receiving your order.

The 14-day period is determined by the date on which you received your package according to the track and trace code and it arrives back to us.

The costs and shipping risk of the return shipment are at your expense.

Items can only be exchanged for another item from the store or webshop.

In the event of an exchange, Tantilly will pay the one-time costs for resending the exchanged item.

In case of returning items, you will receive the amount you paid for those items, excluding shipping costs, in your account within 30 days of receipt of the returned order.

If you have chosen Klarna, we will refund the money for the item to your normal bank account. This is because reimbursement via Klarna unfortunately involves high costs for us.

If you, after consultation, choose a (higher) unlimited shopping credit, this cannot be exchanged for a refund afterwards.

If you order and use the credit, the credit will remain valid in the event of a return of the order purchased with the credit.

Items purchased in the sale can be exchanged, but it is not possible to return these items for money.

• Tantilly
• Little Overstraat 45
• 7411 JJ Deventer NL
• 0570-600436

We will check each returned item in detail.